Last updated: 28 September 2025
1) About Us
FurryPawTrendz GmbH (“we”, “us”, “our”) operates the website furrypawtrendz.com (the “Website”). You can contact us at support@furrypawtrendz.com.
Return address (goods only): Huimin S Rd, Wujiang District, Shaoguan, Shaoguan, Guangdong Province, China, 512025
2) Acceptance of These Terms
By accessing or using the Website, placing an order, or creating an account, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the Website. These Terms work together with our Privacy Policy and our Refund & Returns Policy.
3) Eligibility
You must be at least 18 years old (or the age of majority in your place of residence) to purchase. You agree to provide accurate information and to comply with all applicable laws when using our Website.
4) Your Account
You may create an account for faster checkout and order history. You are responsible for maintaining the confidentiality of your login and for all activities under your account. You must notify us immediately of any unauthorized use.
5) Orders & Payments
- Placing an order: Your order is an offer to buy. We confirm receipt by email and accept by shipping the products or otherwise confirming acceptance.
- Availability & errors: We may cancel all or part of an order if an item is unavailable, there is a pricing/stock error, or for suspected fraud. If we cancel, you’ll receive a prompt refund for the cancelled items.
- Prices & taxes: Prices are shown in the currency indicated on the Website and may exclude/ include taxes depending on your location. Duties, taxes, and import fees for international deliveries may be collected by the carrier or customs and are your responsibility unless stated otherwise at checkout.
- Payment: We use trusted payment processors (e.g., PayPal, where enabled). By submitting a payment method, you represent that you are authorized to use it and that the information is accurate.
6) Shipping & Delivery
- Estimates: Shipping times shown at checkout are estimates. We will email tracking where available.
- Risk & title: For consumers in the EU/UK, risk of loss passes when the goods are delivered to you. For other customers, risk may pass upon delivery to the carrier, as permitted by law.
- Refused/undeliverable parcels: If a parcel is returned to us due to an incorrect address, non-collection, or refusal, we can refund the product price (less shipping and any return costs) or re-ship at your request and cost.
7) Returns, Refunds & Exchanges
Please see our Refund & Returns Policy for full details, including the EU/UK 14-day right of withdrawal, who pays return shipping, timeframes, and how refunds are issued. If an item is faulty or we made a mistake, we’ll make it right.
8) Product Information & Use
- Accuracy: We try to describe products and display colors as accurately as possible, but minor differences may occur.
- Safety & supervision: Always supervise pets when using toys and accessories. Replace worn or damaged items. Our products are not a substitute for veterinary care.
- Compatibility: Check sizing/compatibility before purchase; contact support if unsure.
9) Promotions & Coupons
Promotions, discounts, and coupon codes are subject to their stated terms and may change or end at any time. Unless stated, they cannot be combined, applied to past orders, or redeemed for cash.
10) User Content (Reviews, Comments)
You may post reviews, photos, and comments where available. By posting, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for marketing and operational purposes. Do not post anything illegal, infringing, deceptive, obscene, or harmful; we may remove content that violates these Terms.
11) Acceptable Use
- No unlawful, fraudulent, or abusive activity.
- Do not attempt to access accounts or systems without authorization, interfere with the Website, or scrape/crawl without permission.
- Do not copy, distribute, or exploit Website content except as allowed by law or with our written consent.
12) Intellectual Property
All Website content (text, graphics, logos, images, design) is owned by or licensed to us and protected by applicable laws. You may use the Website for personal, non-commercial purposes only unless you obtain our prior written consent.
13) Third-Party Services
We use third-party services (e.g., payment processors, hosting, analytics). Their use is subject to their own terms and policies. Links to other websites are provided for convenience; we are not responsible for their content or practices.
14) Warranties & Disclaimers
- We provide the Website “as is” and “as available” and disclaim warranties to the fullest extent permitted by law.
- For EU customers, your statutory legal rights (including the 2-year legal guarantee for defects) are not affected by these Terms.
15) Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits/revenue/data. For paid products, our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law (e.g., for death or personal injury caused by negligence, or for fraud).
16) Indemnity
You agree to indemnify and hold us harmless from claims arising out of your misuse of the Website or breach of these Terms, to the extent permitted by law.
17) Suspension & Termination
We may suspend or terminate your access if we believe you have violated these Terms or the law. You may close your account at any time. Sections that by their nature should survive termination will survive (e.g., IP, limitations, governing law).
18) Governing Law & Disputes
Unless mandatory local consumer protection rules apply, these Terms are governed by the laws of Germany, without regard to conflict-of-law principles. If you are an EU consumer, you may be entitled to use the EU’s online dispute resolution platform at ec.europa.eu/consumers/odr. This does not affect your statutory rights.
19) Changes to These Terms
We may update these Terms from time to time. The updated version will be posted here with a new “Last updated” date. Changes apply to future orders and use of the Website after the effective date.
20) Severability & Entire Agreement
If any provision is found unenforceable, the remaining provisions remain in effect. These Terms, together with the policies linked above, are the entire agreement between you and us regarding the Website and our products.
21) Contact
Questions about these Terms? Email support@furrypawtrendz.com.