Yes, we ship to most countries. Any customs/import fees are paid by the recipient. You’ll see available methods after entering your address at checkout.

Shipping costs are shown transparently at checkout. We regularly run free-shipping promos—subscribe to the newsletter to stay updated.

Once dispatched, you’ll receive a tracking email. You can follow the parcel live at any time.

If your order hasn’t been packed yet, we can modify or cancel it. Please contact support immediately with your order number.

You have 30 days to return unused items in original condition.
Exceptions (for hygiene/safety): opened food and used hygiene items (e.g., brushes, bowls after use). After inspection, refunds are issued to your original payment method.

We’re sorry! Email us within 7 days with photos/video and your order number. We’ll arrange a replacement or refund quickly.

Common options include credit/debit cards, PayPal, Apple/Google Pay, and SEPA/Klarna (country-dependent). All payments are SSL-encrypted.

We select materials carefully and follow EU standards (e.g., REACH compliance). Each product page lists materials, safety notes, and care instructions.

Check the size guide on the product page (with measurement tips). If unsure, go one size up or contact us—our team will advise you.

It happens—every pet is unique. Contact us within 30 days and we’ll find a fair solution (exchange/alternative).
Note: Opened food can’t be returned for hygiene reasons.

Refer to the care instructions on the product page. As a rule: mild detergent, hand wash where recommended, air-dry fully, avoid harsh chemicals.

Yes! Join our newsletter for exclusive discount codes and bundle deals.

Absolutely. Tell us your pet’s age/breed/needs, and we’ll recommend the best options.

Email support@furrypawtrendz.com or use the contact form. We usually reply within 24 hours (Mon–Fri).